
Thank you, Excellus BC/BS, for suggesting Vori Health as a physical therapy option. My experience with their healthcare professionals was just that—caring and professional! I’d had a bad experience with a local physical therapist group, so I hesitated to try another - especially a remote offering. I needed relief from back pain and hip and nerve pain, and I wanted to be educated as to how to relieve, prevent, and understand the conditions. Vori came through for all three. My first session, over Zoom, was with an MD and a PT. After uploading the documents from any previous testing (MRI, X-rays, etc.), Dr.s Fiechtl and Milligan listened and discussed with each other possible causes and solutions. They asked for demonstrations of my range of motion, flexibility, etc. A set of exercises was prescribed and left in my Vori portal. These used a split screen: on one half was the model demonstrating the exercise, and the other was me - with a sort of skeleton overlay on me, tracking my movements and correcting them for best results. This was fabulous! I could do my exercises at my convenience, without leaving home! Even better, I had immediate, continual feedback to ensure the best results. More than anything, I wanted to be educated. Dr. Milligan provided detailed answers with charts, videos, diagrams, and explanations. I understand what is likely causing the pain and know that the exercises will lessen it through stretches and strengthening. Once I felt comfortable, I was given a set of more challenging exercises. It’s a great feeling to have confidence in movement and to feel stable and strong. I’m very grateful, Dr. Milligan. The Vori portal offers direct messaging with the MD and PT. All questions and concerns are answered promptly. Follow-up sessions are scheduled at your convenience, with reminders via text and/or email. It’s very easy to reschedule if necessary.
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