frequently asked questions

You have questions, we have answers.

What types of service packages does Vori Health offer?
What does it cost to be a member at Vori?
Do I have to be referred to Vori to become a patient?
Can I get a prescription or an order for imaging at Vori Health?
What are your business hours?
How do I schedule an appointment with my care team?
How do I reschedule or cancel my appointment?
I was late for my appointment. What should I do?
I have never done a video visit before. Do I need special equipment? Can someone help me?
I got disconnected from my clinician during our video session. What happens now?
When and how many times can I message my provider/team?
I have a self-pay subscription package, and I don’t have any unused visits in my package for the week/month? Can I set up another appointment?
What payment methods does Vori Health accept?
Can I use my HSA and FSA card for payments?
How will I be billed for the services I receive from Vori?
What insurance plans do you accept?
Can I add a secondary insurance provider?
How do I cancel my account?
How can I update my profile in the Vori Health app?
I don’t have a smartphone. Can I still sign-up for and use Vori Health services?
What technology do I need to view my exercise playlist?
My exercise playlist isn’t what I expected. What should I do?
My video playback is not working. What can I do?
I can’t access my account. What should I do?
I’m a provider and am interested in partnering with Vori Health.
I’m an employer or insurance plan interested in learning more about Vori Health services.
How can I get language support or assistance with a physical impairment?