It’s easy! Just sign up here or download the Vori Health app (iOS/Android) and follow the steps to create your member profile and schedule your first visit.
If you have any questions, you can contact Customer Support at hello@vorihealth.com or +1 (866) 719-9611.
Great news! Our full suite of medical services are offered nationwide—no referral required.
Yes! You can sign up for and use Vori Health services from any computer or device with internet access at https://onboarding.vorihealth.com.
Vori Health works by designing a treatment plan around you. Our doctors and experts work as a team to rethink every aspect of how your pain or condition is diagnosed, looked at, and treated—and we stay with you on the path to recovery. One place, many different skills, all working to support you.
On your first visit, we’ll capture a 360° view of your health and cover the following:
Then, we design your personalized treatment plan.
Depending on what we learn about you, your goals, and your needs from your initial consultation, our Care Team might provide a plan that includes physical therapy, appropriate medications, nutrition counseling, and healthy lifestyle coaching.
Typically, patients meet virtually with their physical therapist two times per week during the initial stages of the plan. And to help you stick to it and achieve your goals, our health coaches can meet with you regularly to give personalized guidance and support. You can also message your Care Team, including your doctor, at any time.
Together we’ll regularly review your progress and adjust your treatment plan as needed.
Your Vori Health Care Team is personalized to your needs and will include one or more of the following medical experts:
Your plan is designed around your goals, needs, and schedule. It focuses on improving your pain or condition, building strength, and getting you back to doing what you love. Some Vori Health members begin to see and feel changes in as little as a few weeks. Each person’s progress differs, but your Care Team will be there every step of the way to help you achieve your goals and live pain free.
Vori Health is designed for convenience and effectiveness, so you can meet with your Care Team by video, phone, or chat, and do the exercises or recommended treatments on your time and in your home. The vast majority of our members are able to achieve their treatment goals using this method. However, if we find that you would benefit from an in-person visit or treatment, we can help refer you to the right place.
Our Customer Support team is available Monday – Friday, 7am - 8pm CST for any billing, scheduling, or non-medical question you may have.
Our clinical hours, during which we see patients, are:
Yes! We make it a priority to meet as many health and wellness needs for your back and joint pain as possible, including prescriptions and image ordering for patients who may need it. You can speak with your doctor or nurse practitioner on your Care Team to discuss your need for one of these services.
You can join your video visit up to 15 minutes prior to its start time. Just log into your account, where you'll see your upcoming appointment with the date, time, and Care Team listed. You should see a "join" option, which will begin your visit. Once you're in your visit, you may be asked to give camera and/or microphone access. Please accept these requests to ensure your Care Team can see and hear you for your visit.
Please note: It's best to ensure your device is running on the latest software before you join your visit.
If you plan to do your visit on a mobile phone or tablet, please note that you’ll have to download the Zoom app ahead of time. It’s easy to do! Download the Zoom app for mobile here:
For desktop users, we also recommend downloading the Zoom app ahead of time, but if you don’t have the app installed, you’ll still be able to join your visit from a web browser. Download the Zoom app for desktop here:
Please plan to be in a private, quiet, well-lit room. For your doctor to perform the best assessment, make sure to have enough space around you so that your full body can be visible on your screen. For your safety we require your location in case there is any type of medical emergency. Please note that we cannot conduct a visit if you are in a moving vehicle.
Nope, just a smartphone, tablet, or computer with a camera and internet access. It's a good idea to fully charge your device beforehand and/or have a charger nearby.
Vori is easy to use anytime, anywhere—but we're here to help if you need technical support.
If your video visit was interrupted, please check your internet connection or try closing and re-opening your app. You can rejoin the visit by clicking on the “join now” button on your dashboard. If it looks like your connection is not an issue, it could be on our side. If your Care Team members are not able to rejoin the video, they will give you a call as soon as possible.
If you need additional assistance, or are not sure why your visit was interrupted, please reach out to your Care Team through the messaging feature on your account. You’re also always welcome to contact our Customer Support team at hello@vorihealth.com or +1 (866) 719-9611.
We know life can be unpredictable at times. If you are running late, please let your Care Team know by sending a message through your account. Your Care Team will do their best to accommodate your appointment as long as it does not affect their ability to be on time for other patients they have committed to seeing. Please note that if you do run more than 10-15 minutes late to your appointment, we will likely need to reschedule it for another date/time. This ensures that you get enough time to discuss your concerns with your clinician and receive the care you need.
We understand schedules change. You can easily cancel or reschedule your visits by signing into your Vori Health account. You can make any changes needed under “My Visits.”
You can message your Care Team at any time, and there are no limits to the number of times you can contact your Care Team via the Vori Health app. However, please note that if you message your Care Team after our business hours (8am - 6pm CST Monday, Wednesday and Friday; 8am - 8pm CST Tuesday and Thursday), we will get back to you on the following business day.
If something requires immediate attention from a clinician after our usual business hours, you can contact us at +1 (866) 719-9611, and we’ll get you in touch with our on-call staff. As always, if you are experiencing a medical emergency, please call 911.
Just log in to your Vori Health account through the Vori Health app or online.
You can message your Care Team in the Vori Health app to discuss your exercises and determine if you’re viewing the most recent version of your Care Plan.
If you’re experiencing an issue with video playback, you may want to check your internet connection. Also, try switching from WIFI to your cellular data usage (data rates apply), as a slow WIFI connection could be responsible for a lag in video loading. If you're still having issues, you may need to update the version of the app you’re using. We’re here to help if you continue to have concerns! Reach our Customer Support at hello@vorihealth.com or +1 (866) 719-9611.
Vori Health is committed to providing content and services that are equitable and accessible for everyone. To learn more, visit our accessibility policy page, or contact Customer Support at hello@vorihealth.com or +1 (866) 719-9611. We look forward to helping you.
Have you ever wondered if you’re doing your exercises correctly? Motion Guide is your virtual movement coach. It uses the camera from your computer or tablet and advanced technology to give you real-time feedback on your reps and movement quality. Now you can move with confidence and get the most out of your exercises anytime, anywhere.
No bulky sensors or extra equipment required. All you need to use Motion Guide is access to your Vori Health account and a computer or tablet with a camera.
Yes, Motion Guide is currently available for use on any web-enabled device such as a computer, tablet, or smartphone. For the best experience, though, we recommend viewing on as large of a screen as possible. To access the platform, please log into your Vori Health account through a web browser.
Make sure you have enough space so that you can move around comfortably and place your full body in your camera view.
Anything comfortable that you can move around in. Form-fitting clothing that contrasts with your surroundings is best and will help you get the most accurate scoring and feedback from your Motion Guide.
Motion Guide uses advanced technology to analyze your movements. It provides a real-time score for each rep you do, plus a comprehensive score once your set is complete. Scoring is based on both quantity and quality, so take your time and have fun! Listen to the feedback from your Motion Guide to improve your score and get better over time.
Only members of your Vori Health Care Team have access to your results. Your physical therapist reviews your results to make sure you are getting the most out of your personalized exercises. If you’re having a problem with an exercise, your physical therapist can review your results ahead of your visit and reach out to help you troubleshoot or modify an exercise, if needed.
We take your privacy very seriously. Motion Guide does not record your screen, image, or surroundings. It captures movement data from your session using key points on your skeleton without recording any images of you or your surroundings. This data is sent privately and securely to your Vori Health Care Team.
If you're having any technical trouble with Motion Guide or have a question about an exercise in your playlist, send a chat message to your Vori Health physical therapist through your account.
We believe in offering accessible, affordable, and high quality care for our patients. Most of our services are covered by most insurance plans across the country including Medicare and Medicaid and considered in-network.
Depending on your insurance carrier and plan, you may be responsible for your deductibles, copays, and/or coinsurance.
Vori accepts most major credit and debit cards for payment, as well as HSA and FSA cards. We do not accept cash or check payment.
Vori Health accepts most major insurances and employer-covered plans. We also accept all Medicaid and Medicare Advantage plans that cover most of our services. Reach out to us at hello@vorihealth.com or +1 (866) 719-9611 for help determining if your specific plan covers us.
Yes! Vori Health allows you to add secondary insurance providers to your account profile. You can do so by reaching out to us at hello@vorihealth.com or +1 (866) 719-9611 for help determining if your specific plan covers us.
Yes! We accept HSA and FSA cards for payment.
If you are using your insurance to cover your Vori Health services, your payments will be influenced by your individual plan. Most members typically pay an office co-pay for each of their visits with our clinicians and any deductibles that are still remaining on their plan.
If you’re looking to update your name, contact information, or insurance, please contact our Customer Support at hello@vorihealth.com or +1 (866) 719-9611. We would be happy to assist you in updating your account information.
If you’re trying to access your account and are receiving an error, you may have entered the incorrect contact information. For help, contact Customer Support at hello@vorihealth.com or +1 (866) 719-9611.
If you’re not receiving the verification code when logging in, please check your spam/junk folder for the email. If you have the verification code setup to be sent to your mobile number, please double check that you’re entering a mobile number (not a landline) and that you’ve entered the correct phone number. Contact our Customer Support if you’re still having trouble logging in.
We are so sorry to see you go!
If you are seeking to cancel your account, please reach out to your Care Team through the Vori Health app to discuss this request.
We’d love to explore partnering with you or your clinicians!
If you’re interested in exploring a partnership with Vori Health, please send an email to go@vorihealth.com with your practice name and specialty, geographic location, and your contact information. Someone from our Business Development team will be in touch with you shortly.
Excellent! We offer a compelling and cost-effective solution for employers and plans interested in better care for members with musculoskeletal needs, and we’re excited to hear from you.
Request a demo to learn more or send an email to go@vorihealth.com with your name, title, organization’s name, geographic location, and contact information. Someone from our Business Development team will be in touch with you shortly.
